Water Consumers Research Project
JFA Purple Orange interviewed and surveyed 129 individuals living in South Australia who live with disability or are family members of someone living with disability about any issues they had with their water and sewerage services.
The research found that there were a range of issues that were specific to people living with disability. Some key findings included that information, such as water bills, wasn't always accessible. The research also found that people who live with disability tended to consume extra water due to additional needs. The cost structure of water bills meant that these people were being penalised for water they had to consume. Another key finding was that people who live with disability often experienced financial hardship and struggled to pay their water bill. Water companies have hardship policies in place to help consumers who are unable to pay their bill, but often people were unaware of this assistance. JFA Purple Orange included a list of key recommendations to ensure that water and sewerage services are more supportive and accessible to people living with disability.